本人以往一直是用 Palm 的 PDA, 而用了多時的 Palm T3 其實早已壞了一半, 但一直未有令我有興趣的 PDA 登場, 又想把 PDA 和電話整合, 可以帶少一件東西出街, 所以當知道 Sony Ericsson 的 M600i SmartPhone 快要推出時, 實在有很大的期望! 上網看了不少外國的評論, 有好有壞, 但很多問題其實可以經 firmware 升級解決. 正如那些評論者說, Sony Ericsson 的售後服務一向不錯, 只要有軟件升級並非大問題.
可惜, 等了又等, M600i 的香港行貨遲了數過月才出街. 那時, 已經有很多人等不了買了水貨.
我並非追求最新產品的人, 沒有第一時間就把 M600i 買下. 但等了不久, 價位合適時就買了香港版行貨. 用了一陣子, 的確是不錯的 SmartPhone, 尤其喜歡它那觸特的 QWERTY keyboard 設計. 要說缺點, 就是那 UIQ3 介面比 PalmOS 真的慢了幾拍, 不過還是可以接受的水平. 當中還有一埋 bug, 是意料中事, 但想到應有 firmware update 的吧! 那就忍著那些 bug 繼續用.
後來, 我上網一看, 發現外國的 M600i 用家早己有比香港版更新的 firmware, 就連是大陸和台灣版都已有官方的 firmware 更新. 什麽!? 香港版的 firmware 仍然是那個我買回來時的版本?! 於網上M600i用家討論區有人說曾致電香港 Sony Ericsson 的客戶服務部, 說香港版沒有更新版本的計劃! WTF! 今時今日還有這種服務水平, 而且是 Sony 的名字! 我想買了 M600i 的用家, 沒有一個想過會得到這樣的回覆!
有人見議齊向香港 Sony Ericsson 提出集體訴訟向他們施壓. 計我話, 我對 Sony Ericsson 經已完全死心, 罷買它的產品算了吧!
跟進:
On 21st Feb., I sent this complain letter to SE HK:
I am strongly disappointed by SE HK's support on this mobile phone M600i. According to the latest information I found from the web, many countries' SE already have released a newer, if not the latest, version of firmware to fix many of the bugs for M600i. However, SE HK has *never* have any firmware updates till today and I completely lost my confidence as a customer to seek good service and support from a brand as big as Sony. IMHO, M600i is a good mobile phone but with such a crap support by SE HK, I could imagine that no more ppl like me seeking business class mobile phone will think of SE again.
And this is the 'no surprise' reply from SE HK on 22nd Feb.:
Thank you for contacting Sony Ericsson Customer Care Centre. We appreciate your patience and apologise for the delay in responding to your e-mail. Answer: We are so sorry for your scenario since the release details of M600i's firmware in Hong Kong has not been confirmed yet. Should it be available for the Hong Kong market, we will inform the public immediately. Your understand is highly apprecaited! Besides, thank you for your feedback on Sony Ericsson products and services.
What can I say? This is my final reply to the above b*llsh*ts:
This reply further solidify the claims from many M600i users that SE HK is going to abandon their users who bought M600i from SE HK who originally intended to seek official support of the phone. For how many months this phone has been out and for how many times the firmware updates has already been available in other regions, such a statement of 'the release details of M600i's firmware in Hong Kong has not been confirmed yet' is a complete b*llsh*t and didn't make a customer happier but just more disappointed and departed.
On 27th Feb., the long waited firmware update for M600i Hong Kong version (R9EC001) has finally been released just a few days ago and I have updated my M600i immediately. After the update, the phone is more responsive and some annoying bugs have been fixed (though not all). I hope this is not the last version update and SE HK should learn a lesson.